EncaptureMD is a web-based application primarily accessed through app.encapturemd.com. However, access may differ in the following cases:
- EncaptureMD server is locally installed
- EncaptureMD server is hosted in Canada
- Access to EncaptureMD is via the viewer and no direct login to EncaptureMD is needed
Login
First time users
You will receive an email with login information from [email protected]
1. Verify email by clicking on the link provided.
2. Click this link to access your EncaptureMD server.
3. This window will pop up. Select Click here to proceed
4. After reviewing the end user license agreement (EULA), click Accept
5. Enter a new password.
6. Retype the new password.
7. Click Submit
Already logged in at least once
- Type your Username provided by your administrator through an email
- Enter the password you set in the previous step
- Click Remember me if you are on your own workstation/computer.
- Click EncaptureMD Log In
Do not use Remember Me on shared workstations. This may cause someone else to access your login.
Two Factor Authentication
Skip this step if your company does not have 2FA enabled.
After entering your credentials, you’ll be prompted to verify your identity using the 2FA method set up by your company. The exact process depends on the method used:
-
Authentication App:
- Open your authenticator app (e.g., Google Authenticator, Microsoft Authenticator).
- Enter the 6-digit code displayed in the app into the login page.
-
SMS Verification:
- Check your phone for a text message containing a code.
- Enter the code into the login page.
-
Push Notification:
- Approve the login request sent to your registered device (e.g., via Duo Mobile or similar app).
-
Hardware Key:
- Insert your security key into your computer or tap it on your device as instructed.
-
Biometric Verification (if applicable):
- Use your fingerprint, face scan, or other biometrics to complete the login.
Troubleshooting Tips
-
Didn’t Receive the Welcome Email?
- Check your junk or spam folder. If it’s not there, ensure the email address on file is correct, or contact support for assistance.
-
Forgot Your Password?
- Click here to reset your password. Follow the instructions sent to your registered email address.
-
Forgot Your Username?
- Click here to retrieve your username. You may need to provide your email address or contact your admin for help.
-
Inactive Account?
- If you’re not currently an active user in EncaptureMD, please contact your admin team to activate your account.
-
Two-Factor Authentication Issues?
- If you’re not receiving your verification code, check your device’s connection, ensure your phone number or email is up to date, or try a backup authentication method.
-
Still Need Help?
- Reach out to the EncaptureMD support team for further assistance. Provide details about the issue to help resolve it faster.