This article reviews problems with faxing. It assumes that your account has faxing turned on and that faxes have successfully been sent in the past.

First, use the fax queue on the landing page to see which faxes may or may not have been sent. This will help with the next questions.

For more information on the fax queue, click here.

It is likely the recipient is not set up properly - a missing or incorrect fax number is the likely culprit. There are several articles that can assist with this problem:

• If you want to edit the referring information from within a study: Auto fax configuration
• If you want to edit the referring information from the fax manager: Using the Referring Manager

The goal is usually to fix the incorrect fax number and resend.

App reports can be configured to not allow faxing. If the user tries to fax a study and the report is not listed in the choices, the report must be configured either by a local user who has developer access (contact your local administrator) or by contacting EncaptureMD support.

Use the fax queue to see which faxes may not have been sent and from the queue, resend.

Contact EncaptureMD support.  Let us know when the problem started and how many faxes are involved.