EncaptureMD Documentation & FAQ

Why is my report or billing not appearing in the EMR?

Updated on

  • HL7 data is not ending up in the target system - ask Annamalai before writing article
    • Inbound v outbound
    • Us vs customer vs partner
    • Mirth not running, reboot - add monitoring if not caught with alert. 
    • Receiving system error
    • Not mapped/configured
    • Not ordered
    • Order placed but study created manually (more common)

CHS analysis:

  • Incorrect/insufficient data
    • A study was created manually and data entered incorrectly and then merged with an order with the incorrect manual data copied forward.
  • Connectivity failing
    • Connection not configured or configured wrong
    • EncaptureMD connectivity system (Mirth) not running or frozen
    • Failure at PACS partner end
    • Problem with EMR
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